Connectivity

Modern IP telephony means a much wider range of business benefits and efficiencies – now it’s about so much more than just lines, voice and data.

So if you are looking to understand more about VoIP, explore whether SIP is the answer for you, find a cloud-based solution or need to implement rapid deployment, we can guide you through the process of finding your perfect match.

VOIP

Put simply, voice over IP (VoIP) converts audio (voice) from a telephone system into a digital format, that can be transmitted over a data connection, such as a broadband connection or your local area network.

Extremely scalable, truly portable and virtually future-proof, with the correct infrastructure in place, VoIP can also take care of your contingency planning.

With your telephone numbers hosted at an internet level, you can cover off your business continuity and disaster recovery.

Should anything happen to your core connectivity, we can simply re-point any affected numbers to an alternative destination (such as a different office or even a mobile phone) ensuring you calls continue to be delivered, and most importantly, you and your customers stay connected.

SIP

Many businesses are incorporating SIP into their IP infrastructure – and for very good reasons.

SIP makes it possible to easily connect the various components of an overall communications system, meaning you can rapidly deploy applications, reduce costs, improve your customer service experience and even increase employee productivity, all by simplifying your organisation’s communications architecture (not forgetting flexibility and resilience too).

Working together with Avaya and other market leading partners, we are able to deliver the right SIP solution for your business.

What are you waiting for?  Talk to the team to find out more.

All- IP

In 2015, BT announced that it would cease taking ISDN orders in 2020 with the view of switching off its ISDN and PSTN network entirely in 2025 – a change that is a few years away. This makes now the perfect time to find out what ISDN and PSTN are, why they are being replaced and how the BT switch off in 2025 will impact your business in the years to come.

Take a look at our The Move to All-IP Guide

Systems and Telephony

When it comes to phone systems, there are a myriad of options to consider in today’s market, from physical to virtual offerings.

Working with the leading companies in the industry, we can guide you through what is available, and explain the very best solutions for your business, including:

• On-premise
• Hosted
• Hybrid
• Applications
• Instant messaging
• Video conferencing
• Collaboration systems

Or if you are looking for something more bespoke, we can work with you to ensure you have exactly the right systems and support in place.

On-Premise

We have been providing on premise systems solutions to our business customers for over 20 years, supporting them every step of the way – from initial consultations to installation, training, maintenance and ongoing support.

And during this time, we are proud to have built a long-standing partnership with Avaya.

This means that our team have gone through all the Avaya approved training to ensure they are fully certified and accredited.

Cloud and Hybrid Solutions

Splicecom

Splicecom is a voice solution provider offering enhanced voice services deployed on premise, in the cloud or any blend of the two.

Splicecom and Yealink

Collaboration device specialist Yealink has teamed up with Splicecom to develop a louder voice in communications.

These two industry leading names have joined forces to offer a powerful portfolio of services and solutions.

Get in touch to find out more.

Maintenance

We know that every customer is different and the support they need can be vastly different too.

That’s why we offer complete flexibility in our maintenance contracts.

Whether you want to completely outsource your support or would prefer a co-managed solution, that’s all good with us.

Bamboo is both an Avaya and Splicecom accredited partner, with a solid history in supporting telephony within a wider ICT infrastructure.

And all our engineers are friendly, knowledgeable, experienced and DBS approved too.

Call out services

Configuration of systems can be complicated – and unfortunately, it can only take just a few clicks to accidentally change an important setting.

With over 20 years experience, we know the impact a poor configuration can have on your business.

Our engineers can respond to Avaya and Splicecom related issues either on site or remotely, so if you need immediate support, call us on 01242 246700.