Think of digital maturity as a scale that represents how well organisations can adapt and leverage digital tools and strategies to enhance their operations, processes, and customer experiences.
At the lower end of the scale, businesses may be using basic digital tools and processes, but they haven’t fully integrated technology into their core operations, instead using manual methods to supplement their activity. Organisational resilience is yet to be added to the senior leadership commitments.
At the top of the scale, digital mindset is at the heart of a company’s culture. They start adopting more advanced technologies, such as cloud computing, data analytics, automation, and artificial intelligence. This transformation leads them to invest in tools and systems to improve efficiency, decision-making, and customer interactions.