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Our team of highly knowledgeable experts and industry-leading processes assist you to achieve your business goals with a wide range of Managed IT options.
Our services are built upon a comprehensive monitoring structure that allows us to spot small problems before they become large network disasters. They can occur on multiple devices across multiple locations, and updating your hardware in a lump sum can be an expensive option. Instead, by improving your existing IT infrastructure this issue can be mitigated through a number of means such as desktop as a service, managed security, managed network, identity and access management and managed hosting.
Our experienced field engineering team will handle any issues requiring on-site or remote support. As a leading support system across all of your IT platforms, we’ll help enhance your IT system with Bamboo’s Support Services all managed in house by our team of experts. This includes:
Our best-in-class remote access provides quick and reliable support to address day-to-day IT-related issues and interruptions. This is hosted via a cloud service desk system so that you can check on the status of your query.
We provide fully managed IT support around the clock. By proactively analysing network activity we’re alerted to potential issues and can immediately address them before they become costly problems.
Our team provides preventative maintenance for devices ranging from desktops and laptops to networking hardware. Our software agents allow us to do it all silently in the background without disrupting your employees.
Our state-of-the-art patching engine allows us to silently update operating systems and third-party software, so you can rest easy knowing your systems are secure and always up-to-date.
Protecting your company from today’s evolving threats requires defence in depth. In addition to deploying and managing antivirus software we monitor firewall configuration, manage, and track backup jobs, and analyse traffic flow to prevent, detect and react to potential attacks. Putting you at ease that you’re protected from new vulnerabilities and notified as soon as possible.
We’ll work closely with you to evaluate the health of your network and deliver a robust IT and security plan that will scale as your business grows. This may include cloud migration and other ways to streamline your company’s IT platforms.
Support is also on hand for Microsoft Office 365 and the Enterprise Mobility Suite (EMS). Plus, if your service is located on your premises or hosted in the cloud, we are able to access your credentials, with your permission, to solve and support your requirements.
As a Managed IT service provider, Bamboo are experts in the field and are continuously on top of new updates and changes in the technology sphere. Whether you’re looking for a few adjustments or a complete digital transformation for your business, Bamboo is the IT support service for you.
