Careers at Bamboo

Role – Account Lead

Closing date – open.

Location: Cheltenham

Salary – from £23K

Are you a successful Sales Account Manager looking for a new challenge?

Bamboo Technology Group is a telecoms and IT managed services company based in Cheltenham. Encompassing fixed, mobile, data, software, and digital assurance solutions we sell to SMEs and small corporates in the UK and Australia. With a strong focus on highly regulated industries, we attract much of our revenues from the Healthcare, Construction, Professional Services and Justice sectors.

We work with new and existing clients to develop and implement technology and communications solutions that increase business effectiveness and improve cost efficiency.

The successful Account Manager will be responsible for nurturing and gaining new business from existing customers and for the renewal of contracts within their established base.

You will assume individual responsibility for OTE and be expected to critically assess your own performance and success.

Your Opportunity 

As a Bamboo Sales Account Manager, you will be involved in making meaningful client relationships with customers to help Bamboo achieve its objectives. You will have the ability to work with a range of people in Business Development, Marketing, Operations, Technology and Commercial. Some of the key responsibilities of your role include:

• To be the account management contact for a list of identified accounts
• Establish and develop relationships with customer base
• Capture business data for clients to produce account plans, detailing opportunities for growth and highlighting risks of potential churn
• Place opportunities, information and orders on the CRM and sales forecasting systems
• Liaise with multiple internal teams to access key information for clients
• To regularly call clients to review services, gain feedback and discuss opportunities for the future
• Research into key drivers and motivators for buying patterns within industry sectors and IT/Comms verticals to aid opportunity spotting
• To follow up on marketing and e-mail campaigns with outbound call activity to generate interest in Bamboo products/services
• To maintain and grow the existing customer base, ensuring excellent service is always given to customers
• To be an ambassador for the Bamboo Technology Group and actively promote relevant products/services to the base
• Consistently look to find sales opportunities
• Manage churn & erosion by proactively re-signing customers
• Conduct market and customer research
• Carry out any ‘ad hoc’ assignments as and when required
• To be compliant with health and safety company policy and legislation
• Continually look to understand competitor activity
• Day-to-day administration tasks – updating CRM system, generating and maintaining management reports
• Gain a deep understanding of each customer through profiling
• Understand the benefits of each Bamboo Technology Group product/solution
• Work to set KPIs

Our Expectation

• 3+ years’ experience in a similar sales role.
• Motivated by hitting targets and winning new business with demonstrable past performance.
• Exceptional interpersonal and communication skills.
• Manage time effectively, set priorities and work successfully to deadlines.
• Keep up to date with industry trends and knowledge requirements.
• Full UK Driving licence required.
• This role will include working at a College campus and therefore for safeguarding purposes an Enhanced DBS check will be required.

Equal Opportunities

We have a great team of people at Bamboo and there is a wealth of knowledge combined with an emotional investment and passion for the business, from those of us with many years’ experience to those with just a few months.

We are also committed to Bamboo being a great place to work. One that treats everyone equally and fairly. We hire, develop, and promote the right people for the job, with the right skills. And even if you don’t meet all the criteria, we would still like to hear from you. We want those who have the drive, talent, knowledge, experience, and ability to deliver the best possible service for our customers and partners. That is all that matters.

Our equal opportunities policy details our approach to fairness and the avoidance of any discrimination in the workplace and covers all stages of employment from recruitment onwards.

Other information

Our Head Office is based in the Cheltenham, just off the M5 and we have a second site in Ombersley,
Worcestershire.

As we are a technology company, we can consider flexible working arrangements.

If this job spec appeals to you and you feel you can bring Bamboo something a little different, please send a CV and covering email to futures@bamboo.tech.

Role – 2nd Line Helpdesk Engineer 

Closing date – open.

Location: Cheltenham – office based

Salary – £25 – 35k depending on experience.

An integral part of the Bamboo Technology Group, TechTeam works within the IT Services arm of the business. TechTeam specialises in client design, implementation, and support of the IT infrastructures of some of the UK’s top organisations within both the public and private sector. Every client has different needs, and our solutions and support packages are tailored to the specific requirements of each client.

The role and technical skills

As an IT Helpdesk Engineer for TechTeam, you will be expected to exceed the skill level of 2nd line roles you may find elsewhere. You will be closely aligned with the expectations of a 2^nd line support role, obtained by always going the extra mile to assist the client.

We are looking for you to:

• Maintain 2nd line support tickets correctly and keep the customer updated with progress every day
• Monitoring the support ticket queue ensuring incidents are actioned before SLA
• On-Boarding new customers
• Perform proactive maintenance using our in-house monitoring system
• Attending customer sites for proactive and reactive maintenance
• Document procedures/processes and contribute to the knowledgebase
• Follow IT procedures e.g. ITIL and strictly complying with our policies
• Consult with 2nd and 3rd line team as required to resolve incidents and develop individual skillset

The skills we are looking for:

• Experience of working in a busy helpdesk / MSP environment
• At Least 2 years proven service in a 2nd Line Support Role
• Exceptional customer service and communication skills (both written and verbal
• Fault analysis, management and prioritisation skills are required to ensure all issues are resolved based on criticality for all our customers as well as meeting the contracted SLA.
• The ability to demonstrate good problem-solving skills
• An excellent telephone manner and customer facing skills

What experience you could bring:

• Windows Server 2012 R2, 2016, 2019 and 2022.
• Legacy Windows Servers
• Microsoft Stack (Sharepoint, Intune, Security and Compliance)
• Azure Virtual Networks and Servers
• Hypervisor technologies (VMware ESXi / Microsoft Hyper-V)
• Networking, TCP/IP, Routing, LAN/WANS, VPN and Firewall configuration
• Virtual server backup technologies (Veeam / Altaro)
• Hardware: PC, Laptop, Printer and Mobile devices.

Benefits

• Generous holiday allowance that increases with length of service
• Bonus schemes
• A variety of training and Development programmes tailored to you, including Azure, Security and Cyber.
• Employee referral programmes
• Pension Programmes
• Cycle to work schemes

 Equal and Inclusive Opportunities

We have a great team of people across the group and there is a wealth of knowledge combined with an investment and passion for the business, from those of us with many years’ experience to those with just a few months.

We are committed to Bamboo Group being a great place to work, one that treats everyone equally and fairly. We hire, develop, and promote the right people for the job, with the right skills. And even if you don’t meet all the criteria, we would still like to hear from you. We want people who have the drive, talent, knowledge, experience, and ability to deliver the best possible service to both our external and internal customers.

Our equal opportunities policy details our approach to fairness and the avoidance of any discrimination in the workplace and covers all stages of employment from recruitment onwards.

Other information

We take pride in doing things differently. We love to see ambition and we value a passion for progress, in any discipline.

Please note, this role will require a DBS check

If this job spec appeals to you and you can bring something a little different, please send a CV and covering email to futures@bamboo.tech.

Software Developer Role – Tech OP Solutions (part of Bamboo Technology Group)

Closing date – open.

Salary – £35-45k.

Part of the Bamboo Technology Group, Tech OP works within the IT Services arm of the business. Tech OP has specialised in the development of bespoke applications to support and streamline business processes. Our proven experience in writing and maintaining commercial software spans across industries where security, highly controlled data integrity, regulation and compliance are paramount.

The team have more than 30 years’ experience in developing logistics and IT systems to help manage Justice sector contracts including prisoner transportation, prisoner court appearances and immigration services. We have worked with companies including Capita, Mitie and G4S in the UK and we work with Ventia/Broadspectrum in Australia to provide an IT system to support prisoner escorting and detention for the States of West Australia and South Australia.

The role and technical skills

Tech OP has a team of five experienced software engineers who are responsible for the development and support of our Justice sector systems. The team is hoping to recruit an experienced web application developer who has the potential to develop full stack development skills.

We are a Microsoft certified partner and develop web applications using the following technologies:

• Microsoft SQL server database
• Microsoft .NET core environment and C# for server side ORM and web services
• Single Page Application paradigm for web user interface development using React, Javascript, HTML and CSS technologies
• Microsoft Xamarin for mobile applications
• Microsoft Azure hosting

Experience with these technologies will be key to the role.

Tech OP development procedures are certified to the ISO 27001 standard for information security and the successful candidate will be required to gain SC level security clearance.

The career development opportunity

The role is based in the Bamboo Technology offices in Cheltenham, Gloucestershire. The role will involve undertaking some analysis and support work at customer sites in the UK and possibly in Australia. There is a good opportunity to work on all aspects of a project as part of a passionate team of developers and you will be encouraged to gain Microsoft developer certifications.

Benefits

Tech OP is offering a starting salary between £35K per year to £45K dependent on experience. We offer 25 days holiday per year and a company pension.

Cheltenham has a good cultural life with a program of science, music and literature festivals throughout the year not to mention being the jump racing capital for the UK. There is a thriving IT community in the area with GCHQ and the national cyber skills training centre located nearby.

Equal Opportunities

We have a great team of people at Bamboo Technology Group and there is a wealth of knowledge combined with an investment and passion for the business, from those of us with many years’ experience to those with just a few months.

We are committed to Bamboo being a great place to work, one that treats everyone equally and fairly. We hire, develop, and promote the right people for the job, with the right skills. And even if you don’t meet all the criteria, we would still like to hear from you. We want people who have the drive, talent, knowledge, experience, and ability to deliver the best possible service to both our external and internal customers.

Our equal opportunities policy details our approach to fairness and the avoidance of any discrimination in the workplace and covers all stages of employment from recruitment onwards.

Other information

Our offices are fresh, friendly and allow for safe and distanced working practices.

We are in Cheltenham, just off the M5. But if this is a distance too far every day of the week, don’t let that hold you back. Whilst we would love for you to want to be in the office joining the camaraderie every day, we have team members working up and down the country and welcome applications, from wherever you are.

As an IT and telecommunications service provider we have operated home working policies and infrastructure for many years. As such, we offer a very flexible approach to working practices and this continues to be even more flexible as we navigate our way through the current challenges.

Irrespective of this, the company offers an optional 8 week working from home entitlement to all members of the team.

At Bamboo we take pride in doing things differently. We love to see ambition and we value a passion for progress, in any discipline.

Please note, Security Checks are required for this role. This includes criminal and security checks as well as a credit check.

If this job spec appeals to you and you can bring Bamboo something a little different, please send a CV and covering email to futures@bamboo.tech.