Who we work with

We believe in the power of partnerships and our partnership ecosystem is built from the ground up. We need support and powerful partnerships we can trust. Quality counts and we operate stringent processes in securing our supply chain excellence, from Tier 1 carriers to network operators, integrators, developers and innovators. We’ve shared a handful of suppliers below, some names will be familiar, some not so much – although we think they soon will.

At Bamboo we believe it’s important to implement the same teachings we outwardly promote, therefore we couldn’t not tell you about the important accreditation’s and organisations we work with and how our own team work to ensure each time you interact with us it’s of the highest quality.

We follow ISO 9001 standards.

We operate a strict supply chain compliance policy and have implemented a code of conduct that has been qualified by the Basel Institute of Governance and originates from the latest Business Integrity and Anti-Corruption framework. For our amazing teams we run a quarterly engagement program ensuring our strategic objectives meet with their professional, social and environmental expectations.

Take a look at what our team have to say about Bamboo…

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Diversity

We have a great team of people at Bamboo and there is a wealth of knowledge combined with an emotional investment and passion for the business, from those of us with many years’ experience to those with just a few months.

We are also committed to Bamboo being a great place to work. One that treats everyone equally and fairly. We hire, develop and promote the right people for the job, with the right skills. Those who have the drive, talent, knowledge, experience and ability to deliver the best possible service for our customers and partners. That is all that matters.

Our equal opportunities policy details our approach to fairness and the avoidance of any discrimination in the workplace and covers all stages of employment from recruitment onwards. To find out more about how we work, take a look at our Code of Conduct pack.

Opportunities

Please find the latest opportunities to join the team detailed below. If you are interested in joining the Bamboo team, please send a CV and covering email to futures@bamboo.tech .

Customer Service Administrator

We are on the lookout for a new member to join our Customer Service team!

Role – Customer Service Administrator

Closing date – 30th July 2021.

Salary – £18-22k.

Are you looking to work with an exciting team of people and take on a new challenge?

There is a new opportunity available to join the fantastic team at Bamboo! Here at Bamboo, we take pride in providing customers with a personalised service to meet their businesses and operational needs. We have a hard-working, energetic and knowledgeable workforce and we are looking for new members to join our outstanding Customer Service Team.

As part of the Bamboo training, you will learn the technical skills essential for first line telecoms and IT support.  And, as a fully trained member of the team you will provide front line support to customers via telephone and email, as well by using our helpdesk portal.

Responsibilities:

  • Deals directly with customers either by telephone, electronically or face to face, walking customers through the provisioning and problem-solving processes.
  • Responds promptly to customer enquiries (SLA: within 30 minutes reply to first call).
  • Obtains and evaluates all relevant information to handle product and service enquiries.
  • Preserves and grows knowledge of company procedures, products, and services.
  • Provision of telecommunication and IT services and products.
  • Make administrative changes to any current services and products.
  • Managing and updating company databases.
  • Keeping track of inventory and ordering supplies.
  • Maintaining customer records.
  • Providing administrative support to other departments or projects as needed.
  • Coordinates mobile and technical hardware with specific orders to provide a full service to the customer.
  • Provides pricing and delivery information.
  • Performs customer verifications.
  • Processes orders, forms, and requests.
  • Organises workflow to meet customer timeframes.
  • Directs requests and unresolved issues to the designated resource.
  • Keeps records of customer interactions and transactions.
  • Records details of enquiries, comments, and complaints.
  • Records details of actions taken.
  • Provides 24/7 support on a rota basis.
  • Performing other duties as assigned.
  • Provides feedback on the efficiency of the customer service process and recommends potential products or services to management by collecting customer information and analysing customer needs.

We need team members that are, by nature, helpful and supporting. Always looking to improve the customer relationship you must have excellent customer service capability and always want to put the customer first. An eye for detail is expected, as is a preference for thorough and methodical working practices. Integrity and customer commitment is extremely important so the ability to exercise good judgement in a range of scenarios is also expected as a minimum.

People development is an important part of Bamboos commitment to its team and as such you will want to demonstrate a capacity and willingness to learn and apply product and service training quickly.

In Summary, the Customer Service Administrator is responsible for the efficient and effective provisioning and servicing of telecoms and IT products.

You will always be working in conjunction with Bamboo’s other internal departments and its external suppliers to deliver the best possible service to our customers.

Must haves:

  • Strong organisational and administrative skills
  • Detail-oriented with strong analytical and problem-solving skills
  • Good customer service skills; good interpersonal skills, strong communication skills – verbal and written, listening skills
  • Product and services knowledge; Quality driven, paying particular attention to detail and accuracy
  • Data collection and ordering
  • Agile, Resilient and Patient
  • Multi-tasking and Quick Thinking
  • Great team worker
  • Proficiency in Microsoft Office and data management software

Equal Opportunities

We have a great team of people at Bamboo and there is a wealth of knowledge combined with an emotional investment and passion for the business, from those of us with many years’ experience to those with just a few months.

We are also committed to Bamboo being a great place to work. One that treats everyone equally and fairly. We hire, develop, and promote the right people for the job, with the right skills. And even if you don’t meet all the criteria, we would still like to hear from you. We want those who have the drive, talent, knowledge, experience, and ability to deliver the best possible service for our customers and partners. That is all that matters.

Our equal opportunities policy details our approach to fairness and the avoidance of any discrimination in the workplace and covers all stages of employment from recruitment onwards.

 

Other information

Our offices are fresh, friendly and allow for safe and distanced working practices.

We are in Cheltenham, just off the M5. But if this feels like a distance too far, don’t let that hold you back. Whilst we would love for you to want to be in the office joining the camaraderie every day, we have team members working up and down the country and welcome applications, from wherever you are.

As an IT and telecommunications service provider we have operated home working policies and infrastructure for many years. As such, we offer a very flexible approach to working practices and this continues to be even more flexible as we navigate our way through the current challenges.

Irrespective of this, the company offers an optional 8 week working from home entitlement to all members of the team.

At Bamboo we take pride in doing things differently. We love to see ambition and we value a passion for progress, in any discipline.

 

If this job spec appeals to you and you feel you can bring Bamboo something a little different, please send a CV and covering email to futures@bamboo.tech.

New Business Sales

Are you a successful new business salesperson looking for a new challenge?

Role – New Business Sales 

Closing date – open.

Salary – £30-45k, plus commission.

Bamboo Technology Group is a telecoms and IT managed services company based in Cheltenham. Encompassing fixed, mobile, data, software, and digital assurance solutions we sell to SMEs and small corporates in the UK and Australia. With a strong focus on highly regulated industries, we attract much of our revenues from the Healthcare, Construction, Professional Services and Justice sectors.
We are rapidly expanding through acquisition and organic growth and want ambitious and successful salespeople who take pride in what they do and have a passion to drive progress for both client and team.

Your Opportunity

As a Bamboo New Business Executive, you will be involved in making meaningful client relationships with new customers to help Bamboo achieve its mission. You will have the ability to work with a range of people in Business Development, Marketing, Operations, Technology and Commercial. Some of the key responsibilities of your role include:

  • Actively seek out new sales opportunities.
  • Conduct market research to identify new business opportunities and evaluate customer needs.
  • Build relationships and develop networks which will deliver new opportunities.
  • Set up in person and online meetings with potential clients.
  • Prepare and deliver appropriate on brand presentations on products and services.
  • Participate on behalf of the company in exhibitions or conferences.
  • Negotiate/close deals and handle complaints or objections.
  • Achieve and exceed revenue and margin targets.
  • Collaboratively contribute to discussions and decisions about sales approaches and network development.
  • Work proactively with the team to develop strategies and resources to attract and engage clients.
  • Maintain accurate records of activity for pipeline and reporting purposes.

Our Expectation

  • 3+ years’ experience in a similar sales role.
  • Motivated by hitting targets and winning new business with demonstrable past performance.
  • Exceptional interpersonal and communication skills.
  • Manage time effectively, set priorities and work successfully to deadlines.
  • Keep up to date with industry trends and knowledge requirements.

The Deal

There are 4 positions available, with a basic salary of between £30-45k, plus commission.
On solid performance commission should provide a minimum uplift of £25k per annum.
A car allowance is available and there is a work from home policy in place which is expected to be helpful to flexible, self-motivated, and active salespeople.

Equal Opportunities 

We have a great team of people at Bamboo and there is a wealth of knowledge combined with an emotional investment and passion for the business, from those of us with many years’ experience to those with just a few months.

We are also committed to Bamboo being a great place to work. One that treats everyone equally and fairly. We hire, develop, and promote the right people for the job, with the right skills. And even if you don’t meet all the criteria, we would still like to hear from you. We want those who have the drive, talent, knowledge, experience, and ability to deliver the best possible service for our customers and partners. That is all that matters.

Our equal opportunities policy details our approach to fairness and the avoidance of any discrimination in the workplace and covers all stages of employment from recruitment onwards.

Other Information

Our offices are fresh, friendly and allow for safe and distanced working practices.

We offer a very flexible approach to working practices and this continues to be even more flexible as we navigate our way through the current challenges. Irrespective of this, under normal working practices the company offers an optional 8 week working from home entitlement to all members of the team.

If this job spec appeals to you and you feel you can bring Bamboo something a little different, please send a CV and covering email to futures@bamboo.tech.